Expert Deborah Chaddock Brown

Deborah Chaddock Brown is the owner of AllWrite Ink, a freelance writing business helping companies build credibility, community and customer relationships with their Internet content. Visit Deborah’s customer service blog: Make or Break Moments or contact her directly at Follow Deborah on Twitter @putcustomers1st.

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Deborah Chaddock Brown

Put Customers First: Listening On Line

by Deborah Chaddock Brown on March 8, 2011

One of the top trends for 2011 is “social shopping.” It goes beyond making a purchase online to actually engaging customers in conversation.

Consumers have a need to buy from those they like and trust and social networking allows business owners the opportunity to ask for feedback and listen to comments.


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